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Controller Slept as Hunt for Lost MH370 Flight Grew, Report Shows

Monday, March 9, 2015
A MALAYSIAN air traffic control supervisor was asleep on duty four hours after MH370 disappeared amid confusion and misleading reports on the whereabouts of the Boeing 777 carrying 239 people.

Transcripts of conversations between civilian, military and airline personnel in the hours after the disappearance show a botched response that the Malaysia government has agreed to investigate only after a highly critical report was released on Sunday by an international investigation team.

During a conversation that began at 5.20am Malaysian time on the morning the plane disappeared, a Malaysia Airlines staff member repeatedly asked an air traffic controller at Kuala Lumpur airport whether Malaysian air traffic control had successfully handed over responsibility for the airliner to Vietnamese air traffic control.

The Malaysian controller insisted he had only taken over tower operations at 3am and wasn't sure about the details.

The plane's communications equipment had ceased operating abruptly at 1.20am.

Upon more requests for information, the controller told the Malaysia Airlines staff member that he would wake up his supervisor.

"Aaaa . . . never mind laa I wake up my supervisor and ask him to check again, to go to the room and check what the last contact . . . all this thing laa," the controller said.

Desmond Ross, an Australian commercial pilot and airline security expert, said Sunday's 580-page report from the seven-country investigation team raises more questions than it answers, including why there was confusion between Kuala Lumpur air traffic control and their counterparts in Vietnam.

Air traffic controllers in Ho Chi Minh took 20 minutes to start asking why the plane had not entered its airspace when international protocols demand this should have happened within two minutes.

For hours, officials struggled to comprehend how the plane suddenly dropped off radar scopes and ended all radio communication. At one point Malaysia Airlines insisted the plane was flying over Cambodia when in fact it was, according to available data, flying thousands of kilometres away on auto-pilot into the vast expanse of the southern Indian Ocean.

Transcripts show a slow response from Malaysia's emergency services that would have been calamitous for any survivors had the plane ditched into the South China Sea as first thought.

A distress phase was triggered by Malaysia's emergency services five hours and 13 minutes after the last communication from the plane.

The first search aircraft took off at 11.30am Malaysian time - 10 hours after the plane disappeared.

Transcripts show Vietnamese air traffic controllers never responded to at least one emergency message and appeared to have trouble understanding what was being asked of them by Malaysian officials. International rules introduced in 2010 require all pilots and air traffic controllers to pass a test in English.

Mr Ross said a stand-out issue is why there was no co-ordination between Malaysia's military and the air traffic controllers as they tracked an unidentified aircraft.

"How did they not know it was not a threat to Malaysian security?"

Mr Ross said if the military and civilian air traffic controllers had talked with each other an interceptor aircraft could have been dispatched to follow MH370 to establish what was going on.

Mr Ross said a full audit is needed of Malaysia Airlines' maintenance control after the investigation team found that one of the batteries on the plane's flight-data recorders had expired in December 2012 and no record was available to show it had been replaced.

He said there should be an immediate review of the relationship between air traffic control systems and the Malaysian military, an introduction of regular search and rescue exercises and a review of the competency in English language of air traffic controllers.

"From the top down there should be an immediate review of the safety culture of Malaysia Airlines," said Mr Ross, who has worked as a security consultant at Kuala Lumpur airport.

Sunday's report deepened the world's biggest aviation mystery, casting serious doubt over whether either of the two pilots or crew hijacked the plane and revealing there appeared to be no safety breaches with a cargo consignment of 221 kilograms of lithium batteries. Lithium batteries have caused fires on other flights.

Malaysia Airlines admits investigators are no closer to finding out what happened to the plane than when it disappeared 12 months ago.

Malaysia's transport minister Liow Tiong Lai said an immediate review would be done into issues raised by the investigators.

"We will definitely take heed of the facts contained in the document and the appropriate measures will be undertaken once the necessary reviews have been completed," he said.

Comments

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A Malaysian Air traffic Controller sleeping while working/on duty?
Unbelievable. What, if that guy not have been sleeping during his working hours, but instead 'followed' unusual flight track of that plane, could that have prevented may be this mysterious disaster? Is this duty-sleeping air traffic supervisor still working in that job?

Posted by Kurt on March 9, 2015 11:36

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Kurt, this is hardly surprising. As an expat who lived and worked there I can assure you that the issue goes back to a laid back approach to things. Just like the Korean air disasters revealed the role culture played in those incidents we have a similar problem here. Culture, traditions and practices have great influence in workplaces. The negative aspects are mostly revealed when such factors contribute to disasters. There needs to be a ground up assessment of these factors and how it is influencing the workplace culture. However if people feel offended and refuse to consider these issues we will have more stories like these. Sad situation all around.

Posted by Sundar on March 9, 2015 12:09

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Am I correct in saying you had a large unidentified fast moving flying object (a Boeing 777) flying over Malaysia, with it's identification turned off (Transponder) Wow if that does not set alarm bells ringing what would? The argument that Malaysia is not a terrorist target as it is a Muslim country seems false as many Muslims are killing each other in Iraq/Syria and indeed in 911.

Posted by Educated on March 9, 2015 12:22

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@ Sundar, thank you for good explanation. But sad to realize that 'culture, traditions and practices' could perhaps have such a great influence in high level air guiding functions that it may be contributed to the lost of plane and passengers.

Posted by Kurt on March 9, 2015 18:09


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