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Phuket tourists at five-star prices or 'visitors' at something less

Phuket Tourist Strategy: No Visitors Wanted

Thursday, May 16, 2013
Phuket News Analysis

PHUKET: One of the most respected names in resort management has called for improvements in Thailand's approach to overcrowded airports, pollution and safety issues.

Chanin Donavanik, the chief executive of Dusit International, the Thai hotel management chain, added his name in today's 'Bangkok Post' to the increasing number of experts calling for change.

Distanced from Bangkok and it revenue, Phuket spotlights the consequences of an industry that outpaces investment in infrastructure, enforcement and services.

Phuket Tourism Association Vice President Bhuritt Maswongsa is among those who want Phuket's future to be properly assessed and for its ''carrying capacity'' to be the key to a sensible strategy.

He believes constant attention to growing numbers of tourists has taken Phuket in the wrong direction, and that it's time for a dramatic reassessment.

''The airport needs to improve in terms of quality, not capacity,'' he told Phuketwan. ''Phuket's high-end market has been slipping from where it was three years ago.

''Today I'd say only 10-15 percent of Phuket tourists are high end. The cheap mass market trips are what will destroy Phuket's future.''

He said more and more tourists were coming for shorter breaks, sometimes just two or three days.

''These are people I would categorise as visitors, not tourists,'' he said. ''Tourists spend between two weeks and two months visiting Phuket.

''The difference is between having seven rooms occupied for a day and one room occupied for seven days.

''At two staff per room with additional water and electricity, the mass option is far more costly.''

One horror story told to Phuketwan concerns a five-star resort that decided to boost low-season numbers with package tours from China.

Among the guests were some who sat down for breakfast at 7am and continued to eat until 10am, then spent days in their room with the television and the aircon on full.

''Phuket people have to ask themselves whether they follow short-term thinking or encourage the government to plan for the future.

''It's not too late to solve these problems. And there is no need to expand the airport further.

''The latest design now underway will give Phuket the number it can cope with and still retain a balance with the environment. But it would be better if all the arrivals were tourists, not 'visitors.'''

Comments

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A large proportion of the blame for the catastrophe that is now Phuket must lie with the TAT with their promotional road shows in such countries as China, Russia, India etc. Secondly Airports of Thailand have procrastinated for so many years about upgrades to the Airport. I was lucky enough to get away from Phuket at the right time; that is before it changed from a paradise island. To say that the cheap mass market trips are what will destroy Phuket's future is akin to looking in a mirror. It has already happened and will never recover the high end business. Perhaps it should be renamed Pattaya 2!

Posted by Pete on May 16, 2013 11:15

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yes but the high-ender were from europe - but europe is finished now

Posted by micheal on May 16, 2013 11:57

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Excellent news that more and more people are coming to more or less the same conclusions. But now the powers that be need to be convinced.

Posted by stevenl on May 16, 2013 12:21

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"''These are people I would categorise as visitors, not tourists,'' he said. ''Tourists spend between two weeks and two months visiting Phuket. "

by that logic he would LOVE long term expats! but these expats are not favored by other gov officals!
so I cant stay short NOR long! I like to propose a medium stay visa, where you must stay a certain amount of time - but not too long!

a law of minimum hotel rate of 3000 baht a day would solve every problem phuket has!

Posted by sven a. on May 16, 2013 12:22

Editor Comment:

Phuket's problem solved by setting a legal minimum accommodation rate of 3000 baht a day? Really?

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Editor Comment:

Phuket's problem solved by setting a legal minimum accommodation rate of 3000 baht a day? Really?

for EXPATS only of course! lets get classy

Posted by sven a. on May 16, 2013 12:39

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A very sensible assessment of Phuket's situation and options. I must say I am amazed at the turnover at the "hotels" around my place. Rooms empty in the late afternoon, curtains drawn at 11pm and 11am, clothes drying or airing out on the balcony railings, eating done I guess before I'm looking out at 9am or so at empty dining spaces, rooms empty again late afternoon. I'm told that Jungceylon has many busloads milling around. Sad to say that Central Festival is getting more and more of siad buses. Don't see anyone buying anything.

Posted by juswunderin on May 16, 2013 15:18

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Another vicious cycle, European economy dropped, hotels scramble to find replacement, can only find cheap Chinese / Indians and average paying Russians, Europe turns her nose on Phuket cheapening herself / selling herself out, decides not to come even more and hotels get more desperate and drops even more on room rates and getting even cheaper tourists. Endless I say. And then oversupply of rooms? BEsides filling what is already on the island, we have to deal with 10,000 new rooms added on every year to the island.
These Latex stores / souvenirs mass factories / mass spas are spoiling Phuket's image as an exotic island getaway, more like Factory Outlet + Mass production massage.
The resort has guest who eats from 7 - 10 am, at least he sits there to eat, I have guests carrying plastic bags packing food away especially since their tour guide told them to bring bread for the fishes at Phi Phi. And then buying crates of food from supermarkets and coming back, removing our minibar and replacing it with theirs. Or sneaking in durians.
WHatever the authorities can do to bring in the good-paying guests who don't mind paying for quality, I will fully support.

Posted by May on May 16, 2013 15:21

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It'll be tricky to lure high end tourists to a low end destination.

High end on Phuket is confined within the walls of 5 star resorts.

Once you venture out, you are back in the jungle of scams, pollution, corruption, cheats, spiked drinks, violent taxi and tuk-tuk mobs, crazy traffic, youth gangs on motorbikes, ladyboys, gun-touting jet-ski thugs and a police department you are better off not asking for help when things do go wrong.

I may be wrong but somehow that doesn't sound all that attractive to me, let alone to well-heeled travelers with endless choices of luxury and pristine beaches.

You pull that off and it's equal to turning water into wine.

Posted by Stephen on May 16, 2013 16:00

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The tourists that come to Phuket are in it for a cheap holiday that gives them some value for money . Anyone I know that has any taste . . . (moderated)

Posted by Kenny on May 16, 2013 16:54

Editor Comment:

Why have you switched from P Win to Kenny to make a particularly disparaging remark?

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He said more and more tourists were coming for shorter breaks, sometimes just two or three days.

''These are people I would categorise as visitors, not tourists,'' he said. ''Tourists spend between two weeks and two months visiting Phuket.''

I don't doubt he would like his patrons to stay that long. Where I come from most people only get 2 weeks a year holiday. And what's this crap about the difference between a visitor and a tourist. Is one of them supposed to be more Hi-So???? Or is it just the number of days and not being in our room using the AC and TV.

One horror story told to Phuketwan concerns a five-star resort that decided to boost low-season numbers with package tours from China.

Among the guests were some who sat down for breakfast at 7am and continued to eat until 10am, then spent days in their room with the television and the aircon on full.

(and the room never got cool me thinks...lets face it, its hot here and some people are not used to it)

Wow! What a horror story. Was that "some" or someone? Maybe if there were any reasonable transportation options some people might have gone out exploring. Actually Chanin Donavanik Is probably happy to have the tuk-tuks (they should be called pang-pangs) and black taxis (or are they grey now?) that help to keep people from venturing out of resorts so isolated you can't walk to a restaurant or even a mini-mart.

Oh but wait we have that at the resort its just 2Xs the price of 7/11 but your tourists not visitors so you should be happy to pay.

What a crock this man is spewing. Phooey!!!

Posted by Psoff Al on May 16, 2013 17:07

Editor Comment:

Pang-pangs is a nice touch.

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Whats the difference between a visitor or tourist and a jet plane? The jet plane stops whinening at the airport.

Posted by Graham on May 16, 2013 22:57

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Psoff Al, I think you haven't spent much time at a 5 star resort. Prices in the mini-bar are much more than 2x the cost at 7-11. Oh you want a 10baht bottled water? That'll be 100 baht.

Posted by Anonymous on May 17, 2013 02:03


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