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Phuket Resort Names, Shames Patong Guests

Phuket Resort Names, Shames Patong Guests

Wednesday, March 12, 2014
PHUKET: Resorts on Phuket are using social media in vigilante actions to name, shame and trace guests who abuse their hospitality.

Four British men of Indian descent have been accused of skipping without paying for one room from the dusitD2 phuket resort - previously the Destination Resort and before that a Courtyard by Marriott.

Copies of the four men's passports have been posted on Facebook and a warning has gone out to resorts around the Phuket region to call the resort or police if the suspects are spotted.

The Facebook posting has already been shared scores of times.

Nightshift receptionist Btchaphon Yodkunnen told Phuketwan that security camera footage clearly showed the men leaving the Patong resort - part of the upmarket Dusit Thani chain's relatively new second brand - via a back door.

He said the four paid for one night then stayed on again for a second night but failed to pay the 4273 baht charge for the second of two rooms.

The men talked about coming back after visiting an ATM but in the end used a back door to leave, Khun Btchaphon said.

Naming and shaming guests who do the wrong thing clearly has advantages for the resorts in the Phuket region but the question probably needs to be asked: what if the resort or the guests have made a simple honest mistake?

Answers are expected to come for that one as resorts experiment with their new-found power to name and shame.

Until the four gentlemen appear in court, of course, they are regarded under the law as being perfectly innocent.

Phuketwan will be hoping for comments from dusitD2 and other resort managements on whether this idea should be pursued more often.

Comments

Comments have been disabled for this article.

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This is a wonderful idea. It gives away the passport details and photo identification for conterfeiters to use. Excellent!

Posted by irishkev24 on March 13, 2014 01:35

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perhaps name and shame would work for black plate taxis, tuk-tuks, corrupt govt. officials, really, opportunities seem endless.

Posted by bill on March 13, 2014 09:37

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I wonder what the Thai privacy protection law says about publishing such details as passport copies.

Back home where I come from the resort would be neck deep in legal trouble with the police for pulling this stunt.

The end does not justify the means. You cannot pursue justice by illegal action.

Posted by ThaiMike on March 13, 2014 09:39

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I'm sure if I'm wrong someone will correct me, but I'm sure it is against Facebook's terms and conditions to post these photos without the consent of the people accused.

Posted by Laurie Howells on March 13, 2014 10:29

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I think this would be considered slander/ libel in Thailand's libel law(s), which are very strict. As the details are of foreigners, then they may never challenge it in a Thai court but it will be interesting over time to see if there is a case of a resort naming and shaming a Thai person, and if that makes it to court what the outcome is. Dangerous grounds for the resort I think...

Posted by Duncan on March 13, 2014 12:07

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Well done D2, i say. Too many think they can skip out without paying their bill.
If you don't want your details all over the net, then be honest and pay your bill!

Posted by jimbo34 on March 13, 2014 12:34

Editor Comment:

Well, I guess it's TripAdvisor with reverse pike.

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In response to Laurie Howells' comment; There was a similar incident some years ago in Sydney Australia when a summons was issued on FB to two persons who owed money to some firm by a Credit agency. A judge ruled it was perfectly legal to do that. The two were also threatened with contempt if they didn't show up as ordered. Both appeared in court.

Posted by seht1912 on March 13, 2014 12:43

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I am sure that also in Thailand this public exposing of other people is against the law. Hotels can report to the Police with the details and let them do the rest, immigration can flag their passports and have them stopped when attempting to leave the country.

Posted by Sailor on March 13, 2014 13:00

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No credit card imprint? Dont hotels have policy to take deposit?

Posted by Nauts on March 13, 2014 14:54

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Seht1912, I believe the service of a summons via Facebook was done more on hope that it would be acknowledged rather than a legal service. Failure to acknowledge any summons has the potential to be held in contempt of court but it is very rarely enforced. Correct service requires the issuer to sign a stat dec stating that the service was undertaken and received. If issued on face book this cannot be guaranteed and the onus would be on the server to prove this occurred before a contempt judgement could be made or enforced.
Thai mike, in most democracies and where I come from libel and defamation are not criminal matters but are civil and have nothing to do with law enforcement or police. It is not against the law to defame, however should you chose to do so, you are responsible for damages you cause the defamed if proven suffering or loss has occurred.
It is also hard to prove you have been defamed if the basis of what has been said, written or published is basically true. It is also not possible for a company, organisation or entity to be defamed, however an individual within such can be if specifically referred to.
There are 2 issues to be dealt with in this situation. Once a police report has been made, the investigation is handed over to them, such an action could be seen as interfering with the investigation. If the police fail to investigate for whatever reason, you are entitled to take actions required to mitigate your loss. The problem would occur in the situation of conflicting or overlapping laws. In this situation the privacy of those effected would have to file a claim, in which case they would automatically be arrested if the incident had been reported.

Posted by Manowar on March 14, 2014 04:26

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Pretty grey area. Not illegal but also not helpful to regain the loss as posts on facebook don't lead to legal charges. As per standard immigration and police should be informed and suspects will be stopped when trying to leave the country and charged with theft unless mediate with the resort to settle the outstanding amount.

Posted by Jakub on March 14, 2014 13:48

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It's not theft as thieves don't steel and leave their details behind, it also not fraud as I assume some arrangement of credit, or guaranteed was left at check in.
Maybe gaining financial advantage by deception!

Posted by Manowar on March 14, 2014 17:42

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these guys should get out of Phuket fast the thai telegraph works very well.

Posted by slickmelb on March 15, 2014 21:37

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to reportor. please deleted this news for comfortably . Because guest come to clearly bill and accept pay ment already. Thank you for your halp full for phuket member. And now on FB we report to deleted too.

Posted by Jack on March 16, 2014 23:22

Editor Comment:

Hello Jack, We are pleased the issue has been resolved but the information is still of importance to readers. Please have the hotel manager contact the editor to discuss whether the news article should be revised or updated. Phuketwan is not Facebook. We seldom delete articles.

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Had it not been for PW and FB would payment have been made.i doubt it.. Maybe accommodation became hard to find purely as a result of this publicity. Name and shame does work!

Posted by Manowar on March 17, 2014 09:51


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