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Phuket Passport Abuses Coming Under Fire

Phuket Passport Abuses Coming Under Fire

Thursday, December 16, 2010
PRESSURE is increasing for a crackdown by authorities on motorcycle renters who insist on holding the passports of tourists who rent machines.

The practice is not lawful. More than one honorary consul has reported cases in the past few weeks where attempts have been made to rip off tourists in damages claims that, in some aspects, are similar to those involving jet-skis.

In at least one case, the claim for damages exceeded the cost of a new motorcycle. In another, a bid was made to claim 180,000 baht for a case involving a large motorcycle.

At the same time, honorary consuls admit that tourists have sometimes abused the rental system. One honorary consul cited a case where a tourist pushed a hired motorcycle over a cliff on Phuket before heading for the airport.

Another recent case of abuse by tourists occurred when a pair of Australian visitors admitted deliberately crashing jet-skis.

Efforts to create a system that protects both honest vendors and tourists from unscrupulous behavior are likely to continue through the Tourism Committee, which is headed by the Governor of Phuket, Tri Augkaradacha.

The Chief Executive of the Phuket Provincial Administrative Organisation, Paiboon Upatising, confirmed this week that he plans to make sure the committee follows up on several points made last month at the fourth meeting of Phuket's innovative ''Parliament.''

The gatherings, between Phuket honorary consuls and embassy representatives and the Governor, Phuket police and island leaders, have so far proven to be an ideal forum for highlighting problems affecting tourists - and those caused by them.

The Ambassador for Sweden, Lennart Linner, is to join the next ''Parliament'' on February 21, said a spokesperson for Swedish honorary consul, Dr Sompoch Nipakanont.

Earlier this month, Dr Sompoch met with Phuket Police Commander Major General Pekad Tantipong.

At the meeting, Dr. Sompoch raised the Swedish embassy's concern about police seizing the passports of tourists without reasonable cause.

Commander Pekad explained that he has already informed officers at all police stations on Phuket to contact him directly to decide whether the passport should be kept by the officer whenever a tourist commits a crime.

It is not necessary for passports to be confiscated except in cases involving violence or drugs.

Driving under the influence or disputes with jet-ski operators do not require tourists to surrender passports. A copy of the passport is all that needs to be provided.

Dr Sompoch also visited Police Captain Torphan Phusuntiae, the Deputy Superintendent of Phuket's Tourism Police. The Tourist Police HQ is located near the Phuket Police HQ in Phuket City.

Dr Sompoch asked Captain Torphan to inform the consulate if Swedish tourists seek assistance.

Dr Sompoch also visited Colonel Arayapan Pukbuakao, the Superintendent of Kathu Police Station, in Patong.

The doctor asked the superintendent to send a report or contact the consulate as soon as possible whenever Swedish nationals are accused of crimes or become victims.

Dr Sompoch also asked Colonel Arayapan to inform officers that they should not seize the passports of Swedish tourists.

The superintendent explained that there was a time when passports were taken as a matter of course while investigations were underway. This was no longer happening.

In cases where police investigators kept passports, the consulate was welcome to contact him directly for correct information, Colonel Arayapan said.

Colonel Arayapan pointed out that sometimes the lawyers or other people involved were the ones who asked for money from the tourists. In fact, officers do not know such things, Colonel Arayapan said.

The superintendent has a plan to arrange to supply information for tourists about their rights. Dr Sompoch agreed with that idea.

New Year baskets of flowers and goodies were presented to other Phuket police stations on behalf of the Swedish Embassy.
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Comments

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If a tourist damages a vehicle the day before departure, then it is very tempting just to take a taxi to the airport and forget every responsibility to the owner.

Besides, nobody in the business forces the customer to deliver the passport as a deposit, it is just a part of the deal.

I am happy that we stopped the renting business years ago, too many problems.

Posted by Hotel owner in Patong on December 16, 2010 15:30

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Agreed @ Hotel owner in Patong.

It is the only tangible and worthwhile security item a hirer has especially if you have no previous history or knowledge of your customer. A passport copy, a drivers license etc; are simply pieces of paper and worth as much. It is the only way to stop a renter doing a runner in the event of a problem for any reason, damage, accident, theft or whatever unless a deposit to the value of the bike is lodged.

This is problem is largely brought about by the TOTAL lack of availability of comprehensive insurance on motorbikes rental or otherwise. Insurance companies don't back loss making ventures, with good reason, do the maths. "sell it to the insurance co." is a way of explaining the inherent problem.

If someone can come up with a better solution for the protection of the stake-holders I'm sure it would be welcomed by many.

Maybe a signed guarantee from the country's embassy that they will be responsible for any problems their citizens cause would work, but the words pigs, fly, come to mind but worth a mention at the next 'parliament' meeting.

"One honorary consul cited a case where a tourist pushed a hired motorcycle over a cliff on Phuket before heading for the airport." Ask him for the solution, knowledge is power.

No passport = no bike works just fine at the moment. Don't like it? then don't rent, it's not compulsory, catch a tuk tuk or buy your own bike.

Posted by innocent bystander on December 16, 2010 21:08

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The issue of adequate deposit in rental business is taken care of by requiring customers to use a credit card, in some cases two of them (when renting sports cars etc). Mandatory CDW is many times a prerequisite.

The businesses would have to be properly registered and licensed, otherwise a CC company would not grant them a license to use their services.

For obvious reasons this will never happen here.

That said, renting out powerful sports bikes is a very dangerous business. These machines are lethal in hands of inexperienced drivers. The risk is huge for both parties.

I love big bikes but with the slippery and dangerous roads in Phuket, combined with inexperienced and sometimes intoxicated drivers they are a recipe for catastrophy.

My suggestion would be to limit the engine size of rental bikes to the common 400cc size. These bikes have 35 to 65 HP which is far less dangerous than the 180+ HP the latest big bikes have.

Anything larger than that could only be rented out from registered businesses that require a credit card and thus are adequately regulated with proper insurance included.

The average second hand 400cc bike is worth not more than 100,000 baht and whatever damages are caused, the claim should never exceed the value of the bike.

If full value is paid in damages, the bike should of course also become the property of the one who paid it, i.e. he de facto buys the bike.

Damages should also be paid to the person the bike is actually registered to.

A good place to check what the bike you just damaged is worth in Thailand is www.mocyc.com. Look for "Big Bike" section (all in Thai)

Posted by Chris on December 18, 2010 10:12


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