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Hundreds of thousands of passports are caught in a massive backlog

British Passport Fiasco 'Speeded Up' to Help Holidaymakers

Thursday, June 12, 2014
PHUKET: A passport processing backlog that has ensnared and angered hundreds of thousands of Britons, including many expats, has led to the British Government changing the rules in an effort to ease congestion.

British holidaymakers who had an ''urgent need to travel'' would have their passport applications speeded up free of charge, Home Secretary Theresa May announced today.

It's known that Britons in Thailand and other countries around the world are in some cases encountering serious problems renewing visas and work permits because of exceptional delays in approving or reissuing replacement passports.

To avoid a potential scandal, Mrs May made a series of dramatic announcements in the House of Commons, as concerns about delays to passports deepened.

According to the Daily Telegraph, the news ''effectively confirms'' that the Home Office failed to prepare properly for the increased burden of processing expat passports.

Around 350,000 passport applications are submitted by Britons living overseas to Her Majesty's Passport Office (HMPO) every year, the newspaper says.

In January responsibility for issuing these documents shifted from the Foreign Office's seven overseas centres to the Home Office in Britain.

In effect, British citizens living and working in Thailand who previously sent their passports to Hong Kong for alterations of one kind or another now have to send their passports to head office in London.

Anecdotal reports to Phuketwan reveal that the delays have been so substantial - months rather than weeks - that an increasing number of Britons in Thailand and probably other parts of Southeast Asia are encountering serious issues relating to visas and work permits.

Mrs May told MPs that she had agreed with William Hague, the foreign secretary, ''that people applying to renew their passports overseas for travel to the UK will be given a 12 month extension to their existing passport''.

She added that holidaymakers who had a ''urgent need to travel'' would have their applications speeded up free of charge.

It was pointed out in British media reports earlier this week that leaked documents revealed the British Government was warned by senior envoys months ago of the likelihood of problems, but chose to ignore the warning.

Labor opposition MPs greeted Mrs May's emergency passport plan with derision.

Comments

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They reap what they sow! (UK Government that is) Expats abroad have been much infuriated by extra charges & delays due to centralization, first to Hong Kong (in the case of Asia) & then to UK.

This is TV top headline news in UK today. There is genuine anger here now on this issue with holidaymakers in danger of not getting necessary documentation to travel. But it also impacts greatly on expats living & working abroad.

Posted by Logic on June 12, 2014 19:12

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I am not really acquainted with UK rules on issuing passports and declaring place your address, but reading that in order to apply for passport you need to submit a letter from employer or accountant just makes me sick about hurdles that British passport holders should overcome to get a passport.

Posted by Sue on June 12, 2014 22:31

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Brits in Thailand have to submit their passports in person in Bangkok at the moment to apply for a new one. They then have to make a second trip to collect the passport when it is ready as the Embassy will not sent them out by registered mail- it's ridiculous to have to pay B10k on top of the renewal fee. The embassy currently suggests that it takes 6 weeks plus to renew a passport.

On the other hand it took ten days and a much simplified form to renew a Canadian passport in March. The Canadian Embassy couldn't have been more helpful.

Posted by Mister Ree on June 12, 2014 22:44

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Mister Ree:
I have to correct you as the issuing and renewal of British Passports has nothing to do with the British Embassy. Everything is outsourced to VHS Global from where I have just returned in an attempt to get a new UK visa for my wife. There was a queue for passport renewals running way beyond appointment times and another queue for visas, also running late. My wife has held continuous UK visas since 2002, yet they insisted they take biometrics again, as I believe, but cannot confirm, that biometric details were lost during the move to Trendy House.
The irony of the whole situation is that my wife can obtain a visa for any EU country and also a Schengen visa free of charge, and it is only the UK that charges such extortionate fees for spouse visas. VHS Global gave us a tracking number to check progress but the site is not in operation and I got the following response:
''Dear Sir/Madam, Thank you for contacting the UK Visas and Immigrations international enquiry service. Basically if you just applied for a UK visa within 2 weeks, I would suggest you to contact us again later. I am afraid that I am unable to see your record at the moment due to our UKVI tracking database is not a live system. It may take 3 - 5 working days on the way to UKVI. Thank you very much for your patience''.
As a perspective, the visa fee, air travel to/from Bangkok, one night hotel, taxis etc. cost almost as much as a return ticket the UK. The whole messy application system involving travel to Bangkok with endless waiting and queuing, when in the past it could all be accomplished by post is a total disaster.

Posted by Pete on June 13, 2014 11:16

Editor Comment:

A friend has written: It took me exactly nine weeks to get my new passport and had to to wait two weeks to get an appointment at UK Passport Agency in Bangkok to officially start the process - absolutely ludicrous. I wrote emails to around 5 diff depts here and in UK to ask for fast track etc, all pass buck and shrugged their digital shoulders...

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"The irony of the whole situation is that my wife can obtain a visa for any EU country and also a Schengen visa free of charge, and it is only the UK that charges such extortionate fees for spouse visas. "
I'd wish I could get one free of charge, not only the UK charges.

Posted by stevenl on June 13, 2014 14:29

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My story is slightly different. About two years ago I was told all UK Passport renewals from all over the world had to go back to the UK, via HK in Thailand's case. Good news was the form had a section for urgent needs and as I was on a 30 day visa waiver but the time given was longer I informed them and the Passport come back in about 16 days. Also as Thai law requires ID you are allowed to keep your old Passport not for travel once the application is posted but for ID. The price was about double for renewals in the UK cost me around GBP170 which is in my view expensive just to send it back to the UK. Looks like they agreed with me as the price was reduced this year by 35% this year.

Posted by Fiesty Farang on June 13, 2014 17:14

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From: Paul Johnson [mailto:xxxxx]
Sent: Saturday, 14 June, 2014 01:23
To: 'ministerforimmigration@homeoffice.gsi.gov.uk'; 'james.brokenshire.mp@parliament.uk'
Subject: Attention of James Brokenshite - Minister for Security and Immigration

Dear James Brokenshire

Please find below an email sent to the Home Secretary earlier today regarding the unacceptable period for processing renewals for British passports.

The present series of delays in issuing passports in the UK and the huge delays in issuing passports to British Nationals living overseas are a direct consequence of the bureaucratic decision to close British passport issuing centers around the world and to centralise this process in the UK. From the many press reports I have read today it seems that the British Government's response is to pretend that reasonable targets are being met for issuing passports. This approach is not going to fix the problem.

Individually the many British nationals affected by this are likely to be ignored by the government so I have today written to every press office in the UK regarding this problem. I personally know hundreds of British Nationals in SE Asia who are directly affected by the inability of the British Government to renew passports in a reasonable timescale. The freedom of travel is a fundamental human right that the British Government is taking away from its citizens by failing to issue internationally required passports within a reasonable timescale.

Regards

Paul Johnson
xxxxxxxxxxxxxxx
xxxxxxxxxxxxxxx

From: Paul Johnson [mailto:xxxxxxxxxx]
Sent: Saturday, 14 June, 2014 00:15
To: 'public.enquiries@homeoffice.gsi.gov.uk'
Subject: For Attention of the Home Secretary - Theresa May

Dear Home Secretary

I would like to bring to your attention a serious problem with new UK regulations for the renewal of British passports for British nationals living overseas.

I see this fiasco is also current news at http://www.bbc.com/news/uk-politics-27806441

Previously British passport renewals for British nationals living in SE Asia were handled in Hong Kong. These renewals typically took a week to 10 days.

Under new regulations, British passport renewal takes 6 weeks as a minimum - which creates some serious problems for me.

I live onboard a large British flagged yacht with which we operate remote area charters in SE Asia. My British passport and my 2 year old daughter's passport are both full and need renewal.

I arrived back in Thailand yesterday and am on a 30 day non extendable tourist visa. I have to travel to Malaysia and then Singapore in 3 weeks time to meet existing booking commitments for the yacht.

If I follow the UK government procedure for passport renewal on the www.gove.uk website then in 6 weeks time (which is the shortest time I could expect a new passport) my daughter and I will both be in a Thai prison for overstaying our visas. Following the recent military coup in Thailand there is a very low tolerance to visa overstays. A 2 week visa overstay would directly lead to a 6 month prison sentence for offenders.

I have spoken to the UK passport office who tell me there is nothing they can do to help within the present policies and guidelines. While premium and expedited passport renewal is available in the UK, these expedited services are not available if you are outside of the UK.

I am obviously happy to pay any courier costs or additional fees required to expedite the renewal of my passport with the British passport office.

I am probably left looking at sending my and my daughters passports to one of the dodgy looking internet based "passport agencies" who supposedly offer agency services to expedite passport renewal in the UK. This deeply concerns me. There are obvious security risks: I could well have my passport, my identity or my renewal fee stolen by some Nigerian gentleman posing as a passport agency in London.

The www.uk.gov website explains that the new passport procedures are to "improve customer service" and "improve security". In reality these new procedures dramatically degrade both customer service and security.

All in all this is a ludicrous situation - hence my contacting you. - the present legislation really needs to change.

Kind regards
Paul Johnson

Posted by Paul Johnson on June 14, 2014 10:58

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The people responsible for the present fiasco with British passports are:
Theresa May - Home Secretary - public.enquiries@homeoffice.gsi.gov.uk

James Brokenshire - Minister for Immigration ministerforimmigration@homeoffice.gsi.gov.uk

Paul Pugh - Director of Operations HM Passport Office - 'paul.pugh@ips.gsi.gov.uk'
If you are having problems with renewing your British passport then write to these people and tell them.

Posted by Paul Johnson on June 14, 2014 10:59

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This unconscionable situation has apparently arisen from the current UK government's 'cuts', saving a mere GBP 20m from their budget on what is a crucial, and to those of us who live/work overseas, vital necessity. No other country in the world charges so much for such a poorly thought out slipshod service. Shame on the lot of them. 'Little Britain' indeed.

BTW Passports should be a 'right' for those of British birth and descent in accordance with the Geneva Convention's 'Freedom Of Movement' stipulation and free of charge, as per another poster's wife.

Posted by jonty on June 14, 2014 14:11

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Well i applied for a passport on Wednesday this week and got the passport on Friday. I paid a bit extra for fast track but i was very happy with the service..

Posted by sateeb on June 15, 2014 04:09

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While I do feel a bit of the tension some of the posters are feeling, I do wonder why they don't keep themselves abreast of new developments in their countries of origin? Why wait till the last minute and cry like molly-coddled babies. Take responsibility and submit your passport 6 months prior to renewal or when you see the pages are down to six. No problem at all. I renewed my passport six months prior to my renewal and unlike many other countries, Britain adds on the extra months, so you would get ten years and six months on the new expiry date. My passports turn around time was 8 days with all paperwork 100% correct.
So when faced with a crisis, you hold the answers not the British government. Now to Paul, would it not pay you to fly back to the UK and renew in the UK? Turn around for your passport will one to 3 days from the Passport Customer Service Centre. Your daughters passport will take 3 weeks or longer. Alternatively, put your daughter as a dependent traveling with you if she is under 18? If not, I have been seeing two week overstays getting instant deportations back to home. You are correct about Immigration tightening up like crazy and new visa rules come into operation on August 12th when flying in the Kingdom. Plan ahead folks plan. ahead.

Posted by Robin on June 15, 2014 12:19


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