BANGKOK: The Department of Land Transport (DLT) has reported that more than 15,000 complaints have been made against taxi drivers via the hotline 1584 during the first half of 2014.
The number one complaint mentioned on the hotline is the taxi drivers' refusal to pick up passengers, closely followed by rude behavior, reckless driving, dropping passengers off before reaching their destinations, and refusal to switch on the fare meter.
Director-General Adsathai Rattanadilok Na Phuket stated that the DLT has requested all taxi operators to submit a profile of their drivers so that background checks could be made. Through this procedure, it would be easier to keep track of taxi drivers with poor driving etiquette in order to increase public safety.
Mr. Adsathai also requested members of the public to always check the taxi drivers' ID for scrutiny.
Anybody who feels concerned about their own safety or would like to make complaints from using taxi services can call the hotline 1584 around the clock.
NNT
The number one complaint mentioned on the hotline is the taxi drivers' refusal to pick up passengers, closely followed by rude behavior, reckless driving, dropping passengers off before reaching their destinations, and refusal to switch on the fare meter.
Director-General Adsathai Rattanadilok Na Phuket stated that the DLT has requested all taxi operators to submit a profile of their drivers so that background checks could be made. Through this procedure, it would be easier to keep track of taxi drivers with poor driving etiquette in order to increase public safety.
Mr. Adsathai also requested members of the public to always check the taxi drivers' ID for scrutiny.
Anybody who feels concerned about their own safety or would like to make complaints from using taxi services can call the hotline 1584 around the clock.
NNT
15k complaints but how much action taken? Itake it this doesn't include the number of times phones were hung up on hearing a foreign voice!
Posted by Mister Ree on July 25, 2014 13:24