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New laws will reduce Phuket's flood of tourists from October

New Tourism Laws Cut China Kickbacks

Tuesday, September 17, 2013
PHUKET: New laws set for China in October could reduce the number of tourists visiting Phuket but ultimately prove positive, say tourism industry leaders.

''The number of tourists visiting from China could drop next month by as much as 40 percent,'' said Tan Sikeng, of the Thai Hotels Association (Southern branch) committee. ''Group tours will be affected a lot.''

Banning zero-baht tours where operators rely on commissions to make their profit, the new laws have already driven change as operators scrounge last-minute margins.

Prices of tour packages are rising 20-30 percent on average, and as high as 50 percent at agencies heavily dependent on kickbacks.

One Shanghai resident complained that she booked a 19,200-yuan November tour to Phuket in July and then was asked to pay more in late August, reported the site.

She refused, citing the terms of the travel contract, and complained to the Shanghai Tourism Quality Supervision Center.

The focus on the kickbacks and rebates that are now to be banned will also shine new light on the kickback commission business on Phuket and in Thailand.

Tuk-tuk and taxi drivers are among those who collect commission by ripping off tourists. The visitors often don't know they are being forced to pay extra.

Just before the Department of Special Investigation team arrived on Phuket last month, tuk-tuk drivers in the Kata-Karon region were moving to monopolise commissions from tour operators.

The payment of the commissions inevitably makes Phuket less competitive and poses a threat to the island's long-term future as a popular tourist destination.

Having fewer Chinese tourists on Phuket may not be such a bad thing, says resort owner and magazine publisher Bhumikit Raktemga.

''We don't want Phuket tourism entirely depending on Chinese,'' he said. ''One day when the Government of China decides to switch off Phuket, it could all be gone.''

Diversity is certainly important.

Many Chinese prefer to travel in groups overseas because of the difficulties of language and the trouble arranging transport, hotels, restaurants and scenic destinations on their own, says

''All too often, the trip of their dreams becomes a nightmare. Some tours steer customers to overpriced shops paying kickback or coerce tourists to pay for extra activities.

''Some travel agencies lure customers with below-cost tour prices, then make up the difference by forcing tourists to purchase goods or tip agents during the trip.

''In other cases, agencies fleece customers by promising four or five-star hotels, then dumping them in dingier accommodation.''

Qin Jian, the Chinese Consul-General who oversees Phuket, says Chinese tourists often complain about the way packaged tours lock them in and don't allow them to go where they wish to go.

''If you pay an unrealistically small amount for a holiday, what do you expect?'' he said today. ''Back in China, people complain bitterly about these kinds of trips. This is why the new law is coming.''

He said that group tours to Phuket and Thailand would be ''affected a lot,'' but would not speculate about a possible drop in tourist numbers.

''From October,'' he said, ''it will be all about rebuilding the confidence of customers. ''Tour operators must change their approach. Commission kickbacks are a rip-off.''

Just how much of a change will be seen on Phuket and at what speed has yet to be determined. However, the introduction of the law should increase the number of Chinese tourists that Phuket actually wants.

More people may be willing to strike out on their own by planning individual trips. Liu Xin, deputy general manager of the Shanghai China CYTS Outbound Travel Service Co, told that agencies are moving toward packages designed for wealthy young families.

Prices of tour packages are going up an average of 20-30 percent, Liu said. From October, the effects should be felt on Phuket. But the outcomes remain uncertain.

''It [the law] wasn't well researched and it's not very down-to-earth,'' Hou Zhigang, associate professor of tourism at Fudan University, told ''I wonder whether it will play a serious role in regulating the market.''


Comments have been disabled for this article.


As we have all seen in the airports (follow the flag), Chinese tourists are easily led, hence are a soft target. Sounds as though that is going to change for the better (their benefit).

It has been reported that due to airport congestion, they get the short straw with flight arrival & departure times in the small hours of the morning.

As also reported that they only come for average 5-6 days, then their effective holiday must only be 4 days. Not much fun.

At least the 200 baht surcharge they used to have to pay immigration for arriving at such antisocial times has been stopped.

Posted by Logic on September 17, 2013 13:19


Might have an effect on all the properties that are under construction for the so far expected mass-tourism that was/is supposed to increase further. If the revenue will not come in, we will see many many properties abandoned and rotten along the coast-line in the future with many people loosing huge investments. No judgement on this from my side, just an expectation of things to come.

Posted by Jakub on September 17, 2013 13:53


@ Jakub: Agreed but you don't have to go to the coast to see decaying properties.

At the north end of Patong beach is a whole line of shop houses (must be 5 y.o.) that have never opened due to the extortionate key money & rents demanded. They were white - now rusty brown.

Kata & Karon has rows of similar (3-5 y.o.) that have never been let. Now old properties are being abandoned & some streets are like a ghost town with much decay evident.

Posted by Logic on September 17, 2013 14:43


Well I can vouch for the lack of Chinese tourists. I have been at the Latex place that was written about a few weeks back, my o buses. Only one mini van today and one smaller bus at the snake show place up the road. Three weeks ago you could find at least nine big air conditioned buses at each venue.The times have changed already.

Posted by DuncanB on September 17, 2013 16:24

Wednesday July 17, 2024
Horizon Karon Beach Resort & Spa


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